Begin forwarded message:

> From: Microsoft Customer Support >
> Date: April 21, 2010 1:36:01 EDT
> To:
> Subject: RE: SRX1130031224ID - wireless networking
>

> Hi Paul,
>
> Thank you for contacting Microsoft Windows Email technical Support.
> My name is Santhosh, and I would be happy to assist you. For
> reference, here is your Service Request Number 1130031224.
>
> From the description, I understand that you are unable to connect to
> wireless network on your Windows 7 computer and it works fine when
> it connected through cable. I see that other devices are working
> fine with same wireless network.
>
> I understand the inconvenience you have experienced. Please be
> assured that we will do our best in assisting you with this issue.
> We have seen similar issues in the recent past and were able to
> successfully resolve them. This issue normally occurs due to the
> following reasons:
>
> 1. Wireless connection Settings
>
> 2. Network driver
>
> 3. Faulty Router
>
> 4. Winsock settings
>
> 5. TCP / IP settings
>
> 6. Network adapter
>
>
> During the course of troubleshooting, if we determine that this
> issue is related to any Non-Microsoft Hardware/Software, you might
> have to contact the appropriate manufacturer, who would have the
> expertise in dealing with this issue. I appreciate your
> understanding in this regard.
>
> To rule out the possible conflicts listed above and get a faster
> resolution, we shall go ahead and try the following steps:
>
> Step 1: Changing the Wireless LAN settings
>
> Step 2: Creating Wireless connection
>
> Step 3: Updating the Wireless Network driver
>
> Step 4: Reset Winsock settings
>
> Step 5: Reset TCP/IP settings
>
> Step 6: Uninstalling and re installing network adapter
>
>
>
> Step1: Change the Wireless LAN (Local Area Network) service settings.
>
> WLAN is a service related to wireless internet connection. WLAN
> service should be in automatic so as to establish the wireless
> internet connection automatically.
>
> 1. Click on Start and type Services in Start Search box and hit
> Enter.
>
> 2. Do right click on WLAN AutoConfig service and select Properties.
>
> 3. Change the Startup Type to "Automatic" and click on Start.
>
> 4. Restart the computer and check for the issue.
>
>
> Step 2: Create a Wireless connection.
>
> 1. Open Network and Sharing Center by clicking the Start button,
> and then clicking Control Panel. In the search box, type network,
> and then click Network and Sharing Center.
>
> 2. Click set up a new connection or network.
>
> 3. Click Set up a new network, and then click Next
>
> 4. Follow the on screen directions and complete the setup of the
> wireless connection.
>
> Please check the detailed steps from the below link about creating a
> wireless connection.
>
> http://ping.fm/Dghee
> .
>
> Step 3: Update wireless Network driver.
>
> 1. Click on Start, type Device manager in the search box
>
> 2. Select "Device manager" and a Device Manager window will pop-up.
>
> 3. Double Click on "Network Adapters" to expand.
>
> 4. Right click on device driver and select properties
>
> 5. under properties, click on drivers tab
>
> 6. under drivers tab, click on Update driver button.
>
> 7. Click on "Search automatically for updated driver software"
> and search for driver.
>
> 8. Click on "update driver" if it prompts, else it will show "the
> best driver software is already Installed".
>
> Note: If the above step did not resolve the issue please go to
> network adapter manufacturer website and download updated drivers.
>
> Step 4: Reset Winsock for Windows 7.
> To reset Winsock for Windows 7, follow these steps:
>
> 1. Click on start and select All Programs
>
> 2. Select Accessories and then right click on Command prompt icon
> and run as administrator
> 3. Type the command "netsh winsock reset" without quotes and
> press enter
>
> 4. Once the command is executed restart the computer and check
> for the issue.
>
>
> Resetting or Flushing this cache
>
> Note: Resetting or Flushing this cache is an easy fix to many of
> these problems. This is how to clear the DNS cache in Windows 7
>
> 1. Click Start, and then type Cmd.exe in the Start Search box.
> 2. In the list of programs, right-click Cmd.exe, and then click
> Run as administrator.
> Note If you are prompted for an administrator password
> or for confirmation, type the password, or click Continue.
>
> 3. Type ipconfig /flushdns in the command line and hit enter
> Step 5: Reset the TCP/IP:
>
> The reset command is available in the IP context of the NetShell
> utility. Follow these steps to use the reset command to reset TCP/IP
> manually:
>
> 5. Click on start and select All Programs
>
> 6. Select Accessories and then right click on Command prompt icon
> and run as administrator
> 7. Type the command "netsh int ip reset resetlog.txt" without
> quotes and press enter
> 8. Once the command is executed restart the computer and check
> for the issue.
>
>
> Step 6: Uninstall and reinstall Network adapters:
>
> Note: Perform these steps only if you have a Wired Connection.
>
> Performing these steps for a Wireless Router will remove the
> Wireless Adapter Drivers and can only be reinstalled from the Disc
> provided by the Device Manufacturer.
>
> Uninstall Network Adapters:
>
>
> 1. Click on Start, type Device manager in the search box.
>
> 2. Select "Device manager" and a Device Manager window will pop-up.
>
> 3. Double Click on "Network Adapters" to expand.
>
> 4. Right click on the device select properties
>
> 5. In the window opened, click on drivers tab
>
> 6. under drivers tab, Click on Uninstall option.
>
>
> Reinstall the Network Adapter:
>
>
> 1. Click on Start, type Device manager in the search box.
>
> 2. Select "Device manager" and a Device Manager window will pop-up.
>
> 3. Double Click on "Network Adapters" to expand.
>
> 4. Right click on the device select properties
>
> 5. In the window opened, click on drivers tab
>
> 6. under drivers tab, Click on Update Driver option.
>
> 7. Click on "Search Automatically for Updated Driver
> Software".
>
>
> Did this troubleshooting resolve the issue?
> Your reply is very important for us to understand if this issue has
> been resolved. If the issue remains unresolved and any error message
> pop-up while performing the above steps, please reply to this mail
> with the specific error message (If possible) for further research.
> We will respond in the next 24 Hours once we get a reply from you.
>
> Note-
>
> In order to ensure proper delivery of your response, please verify
> that the Email address in "To" field and the Subject are not
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> Kindly provide us your US/Canada Phone number and a preferred
> callback time, so that we can contact you if required regarding this
> issue.
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>
> Our Callback Support Hours :-
>
> Monday - Friday : 05:00 AM - 09:00 PM Pacific Time
>
> Saturday - Sunday: 06:00 AM - 03:00 PM Pacific Time
>
> Sincerely,
> Santhosh
> v-6sanks@mssupport.microsoft.com
> Microsoft Windows 7 Support Professional
>
> If you have any feedback or concerns about my service, please feel
> free to send an email to v-6tdine@mssupport.microsoft.com. My
> Manager, Dinesh, would be very happy to receive your comments and
> suggestions.
>
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